Refund Policy

To request a refund, you must email support@recentfollowtool.com. Refunds are not processed unless the user has sent a support email to this address.

You may choose a refund only when the paid RecentFollowTool feature you purchased cannot be used for your account. If the feature is available and usable, you are not eligible to choose a refund.

Before approving a refund, we may ask you to describe the issue and try reasonable troubleshooting steps so we can confirm that the paid feature is not usable for your account.

Send your request to support@recentfollowtool.com from the email address connected to your RecentFollowTool account whenever possible.

Include your account email, order or subscription details if available, the feature you could not use, and a clear description of what happened.

We may request screenshots, error messages, timestamps, or other details needed to investigate the issue.

Refunds are not available for successful paid feature access, completed or partially completed lookup usage, unused credits when the feature is usable, public data changing after a lookup, private or unavailable Instagram accounts, or misunderstanding that list order is a public-data snapshot rather than proof of exact follow times.

Refunds are also not available when the user has not emailed support first, or when the user requests a refund for reasons unrelated to being unable to use the paid feature.

You may cancel a subscription through the billing portal when available. Cancellation stops future renewal according to the billing provider terms, but it does not automatically create refund eligibility for past charges.

If a refund is approved, it will generally be returned through the original payment method or handled by the billing provider. Processing times can vary by provider and payment method.

Credits, subscription access, or account entitlements connected to a refunded purchase may be reduced, revoked, or disabled after the refund is processed.

We may deny refund requests that appear fraudulent, abusive, inconsistent with this policy, or unsupported by the information provided during review.